OPERATIONS MANAGER - Islandwide, SG

Roles & Responsibilities

Key Responsibilities

Operations (Primary Focus) :

• Oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.
• Plan and manage effective staff rosters for multiple outlets, balancing manpower optimization and operational needs.
• Maintain team discipline, provide clear guidance, and uphold performance standards.
• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says “No” when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.
• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.
• Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.
• Support hiring, training and development of frontline staff.
• Prepare and analyse operational reports using Excel and other MS Office tools.
• Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).
• Willingness to work long hours, weekends, and public holidays when business requires.

Tenant Acquisition (Secondary Scope) :

Requirements

Tell employers what skills you have

Leadership

Microsoft Excel

Talent Acquisition

Food Safety

Hands-on Problem Solver

Tenant

MS Office

Approachable

Adaptable

Teamoriented

Audits

HRIS

Team Player

Regulatory Requirements

Cost Control

Able To Work Independently

Workplace Safety and Health