Operation Specialist

Roles & Responsibilities

Working Hours :

This role is required to report for work during the Company's shift working hours, which are five consecutive working days excluding public holidays every seven natural days, from 9 a.m. to 6 p.m., or 1 : 30 p.m. to 10 : 30 p.m., with an hour’s break for meal.

Responsibilities :

1. Responsible for processing user reservation-related data and promptly addressing and resolving various data issues;

2. Monitor and analyze daily operational data and statistics, assist superiors in problem-solving, and regularly propose optimization plans;

3. Perform domain-related data checks, processing, and analysis to ensure data accuracy and integrity;

4. Resolve after-sales issues, including domain back-end operations and customer service-related problems;

5. Coordinate and communicate across departments (such as Customer Service and Technical) to provide actionable improvement suggestions and complete product data processing and user feedback tasks;

6. Handle domain reservation requests, conduct detailed data reporting and analysis, identify root causes, and propose solutions;

7. Participate in system optimization and process improvement to enhance operational efficiency and user experience;

8. Provide timely feedback on abnormal situations to ensure smooth communication between the platform and customers;

9. Complete other tasks assigned by the department manager.

Job requirements :

1. Education requirements : Bachelor degree or above, more than 2 years of working experience in the Internet, e-commerce industry or platform enterprise, familiarity with domain names and domain name industry is preferred;

2. Majors : English, foreign trade, computer, Internet, marketing, e-commerce are preferred;

3. Have a strong sense of responsibility, good expression and communication skills, and a sense of teamwork;

4. Have good learning ability, communication skills, be positive and optimistic, have a strong enterprising spirit, and be passionate about the industry you are engaged in;

5. Have good data analysis skills and strong insight. Can make optimization suggestions for work processes and maintain feedback;

6. Have fluent English & Chinese communication skills to liaise with key stakeholders.

Tell employers what skills you have

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Aftersales

Data Analysis

Customer Experience

Process Improvement

Interpersonal Skills

User Experience

Project Management

Sales Operations

Communication Skills

Statistics

Team Player

Customer Service