Guest Service Officer (Transit Hotel)

General Job Description

Are you passionate about providing exceptional

guest experiences in a unique airport setting? Plaza Premium Lounge

Group, a global leader in airport hospitality, is seeking dedicated

individuals to join our team as Guest Service Officers at our

Transit Hotel in Singapore Changi Airport. As a Guest Service

Officer, you will play a vital role in ensuring that travelers

enjoy a comfortable and relaxing stay during their

layovers.

Job Responsibilities :

Greet, receive and

bid farewell guests in the front reception counter.

Thoroughly understand and adheres to proper credit,

check- cashing, and cash handling policies and

procedures.

Process guest check- in and

outs.

Collect payment from guests, at the

front reception counter before letting them enters the Hotel /

Lounge.

Assist guests with their Hotel / Lounge

Facilities.

Uses proper telephone

etiquette.

Performs cashiering tasks like bill

/ invoice settlement, posting charges to the guest, foreign

currency exchange etc.

Maintains the

cleanliness and neatness of the front desk area.

Reports any unusual occurrences or requests to the

manager or superior.

Assists in

preregistration and blocking of rooms for reservations.

Understands room status and room status

tracking.

Knows room locations, types of rooms

available, and room rates

Knows the location

and types of available rooms as well as the activities and services

of the property.

Coordinates room status

updates with the housekeeping department by notification

housekeeping of all check outs, late checkouts, early check-ins,

special requests, and day use rooms.

Works

closely with the housekeeping department in the keeping room status

reports up to date and coordinates requests for maintenance and

repair work.

Any ad-hoc tasks assigned by the

superior and the

management.

Requirements :

Graduate in Hospitality / Tourism

Management or related fields

Previous

experience in hotel operations is a plus.

Outgoing, good interpersonal and communication

skills

Ability to work independently and as

part of a team.

Excellent command of spoken

and written English

5 days work week and must

be able to work on shift, including weekends and public holidays