CUSTOMER SERVICE MANAGER

Job Description

1. Ensure outstanding

customer service by setting high standards, training staff and

monitoring service quality

2. Manage and resolve

guest complaints professionally and

efficiently

3. Oversee daily restaurant

operations, including front-of house staff scheduling and

performance.

4. Collaborate with the kitchen and

management team to ensure seamless service

5.

Develop and implement service protocols to enhance guest

satisfaction

6. Handle staffing, training and

performance evaluations for services teams

7.

Work extended hours, including weekends, holidays and peak seasons

as required

Requirement

1.

Bachelor's degree in Hospitality Management, Tourism, or related

field

2. Minimum 10 years of relevant experience

in F&B management, preferable in fine dining or upscale Italian

restaurants

3. Proven leadership skill with the

ability to motivate and manage a team

4.

Exceptional communication, problem solving and organisational

skills

5. Strong knowledge of restaurant

operation, POS systems and reservation

management

6. Ability to thrive in a fast paced,

high pressure environment

7. Flexibility to work

long hours, including evenings, weekends and hoildays