Technical Account Manager

Roles & Responsibilities

Our client is a Multitech Social Meida company. They are hiring a proactive and customer-focused Scaled Technical Account Specialist [Technical Client Support & Escalation Partner] to support a growing network of partners and clients.

This role blends technical troubleshooting, relationship management, and cross-functional collaboration to elevate the customer experience across a dynamic product ecosystem.

Role Responsibilities

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required.
• Own and engage with a growing portfolio of 100+ partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Scaled Support Account Managers to review account health and proactively identify gaps in customer / product experience
• Maintain and report customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations
• Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them
• Work with the global Support team and XFN partners to improve efficiency and quality of Support processes and tools
• Analyze tickets and provide recommendations that improve the customer experience.
• Build relationships with Product and Engineering teams to improve the product and advocate for customer needs
• Ability to travel internationally as needed

Job Requirements :

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No : 11C5502

EA Registration No. R1765539

Tell employers what skills you have

Account Management

Troubleshooting

Facebook ads

Customer Experience

Customer Support

Escalation Management

Relationship Management

Customer Escalation Management

API

Technical Support