Account Manager - XN GLOBAL PTE. LTD.

Roles & Responsibilities

About the job

This is a full-time hybrid role for an Account Manager located in Singapore.

Reporting to the Head of Account Management, the Account Manager is responsible for retaining and supporting a portfolio of corporate and individual clients, working closely with our intermediary partners. This role requires handling the day-to-day servicing needs while also taking ownership of underwriting coordination, renewal negotiations, system implementations and payment follow-up.

Key Responsibilities

• Serve as the main point of contact for intermediaries, handling day-to-day requests and queries via email and phone.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Work closely with the Business Development team to support the onboarding and implementation of new policies, including full documentation and invoicing.
• Coordinate and deliver joint client engagement sessions either virtually or onsite for renewed groups.
• Collaborate with internal departments including Claims, Finance, and Underwriting to resolve issues (if any) and ensure smooth servicing.
• Communicate underwriting decisions clearly and accurately.
• Coordinate and manage policy renewals, including negotiating renewal terms in collaboration with the underwriting team.
• Raise and follow up on system-related issues or enhancements with relevant departments.
• Provide first-level responses to intermediary queries, coordinating with internal stakeholders to follow through.
• Maintain accurate records and portfolio reporting to support internal tracking and ensure team targets are met.
• Assist with other ad hoc duties as assigned.

Experience, Education, and other requirements :

Tell employers what skills you have

Negotiation

Outlook

Account Management

Microsoft Excel

Invoicing

Selling

Service Level

Strategy

Underwriting

Employee Benefits

General Insurance

Excel

Presentation Skills

Team Player

Health Insurance

Business Development