Technical Account Manager (API) - SALT TALENT SEARCH PTE. LTD.

Roles & Responsibilities

Salt is looking to hire Technical Support Manager (API) for a social media client for 12 months & renewable contract role. The ideal candidate is someone who has serviced customer with high expectations using an enterprise product. This role will help to ensure Business Messaging support drives customer and partner growth, retention and advocacy.

Responsibilities :

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required
• Own and engage with a growing portfolio of 100+ partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Scaled Technical Account Managers to review account health and proactively identify gaps in customer / product experience
• Maintain and report on customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations

Qualifications :

CEI No : R1659595 / EA No : 07C3147

Tell employers what skills you have

Account Management

Troubleshooting

Big Data

Social Media

Customer Support

Architectural

TAM

Amazon Web Services

Customer Success

Open Source

Advocacy

Networking

Advocate

Customer Satisfaction

API

Technical Support