Technical Account Manager - AILYTICS PTE. LTD.

Roles & Responsibilities

Technical Account Manager / Customer Success Engineer

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As a Technical Account Manager / Customer Success Engineer, you’ll be a main technical point of contact for our clients . You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

Why Work At Ailytics?

Tell employers what skills you have

Excellent Communication Skills

Account Management

Confluence

Customerfacing

Video Analytics

TAM

Customer Success

Predictive Analytics

Computer Vision

Camera

Project Management

JIRA

IP

Driving License

Software Development

Technical Support