Technical Account Manager

Roles & Responsibilities

The client is passionate about delivering excellence to their customers - and they are looking for a Technical Account Manager to join them.

This is a high-impact, customer-facing role where you'll bring your technical expertise, energy, and collaborative spirit to the forefront.

You'll be the bridge between client and our customers, building strong relationships, managing visits, and driving projects from concept to launch. Whether you're coordinating trials, solving challenges, or leading investigations, you'll make a real impact in a fast-paced and supportive environment.

What you'll be doing

• Keep teams aligned on customer expectations, codes of practice, and standards.
• Be a key voice in technical meetings, steering customer-focused decisions.
• Own and report KPIs, driving continuous improvement.
• Represent the business at customer events, conferences, and benchmarking sessions.
• Lead customer visits, trials, and first runs with precision and professionalism.
• Coordinate NPD and Specifications, sign off packaging, and manage samples.
• Lead investigations, resolve issues, and drive corrective actions.
• Spot opportunities to boost quality and service, tracking wins across the site.
• Mentor and support the site Technologist, ensuring smooth day-to-day operations.

Tell employers what skills you have

Account Management

Troubleshooting

Customer Support

Customerfacing

Customer Success

Customerfocused

Packaging

Customer Satisfaction

Bridge

Technical Support