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Customer Service Executive
DyStarsingapore, SG13 days ago
Job descriptionProcess Order Management using SAP in SD and MM Modules Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders / samples Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement Monitor Purchase / Sales orders and update status to ordering parties Proactive communication with Sales / SCM members when change of demand is noticed Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc. Responsible in arranging shipments and documentations for letter of credit accurately Coordinate and prepare full set of shipping documentation Create and maintain master data and price list in SAP Attend to customer enquiries / complaints and coordinate satisfactory reply File documentations promptly and assist in auditing Conducts physical stock count at warehouse Ad-hoc duties assigned by superior
Job Requirements
- Minimum GCE ‘O’ Level or Diploma in Supply Chain / Logistics Management
- At least with 3 years working experience in Logistics environment
- Knowledge of SAP in SD and MM modules
- LC experience will be an added advantage
- Proficient in MS Office (Words & Exce)
- Meticulous with an eye for details
- Positive attitude, Customer focus mind-set and a good team-player
- Able to multi-task and work with minimal supervision
- Fluent in English & Chinese and excellent communication & writing skills
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Customer Service Executive • singapore, SG
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