Customer Service Executive

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Customer Service Executive for our fast-growing markets, you will oversee order fulfillment, customer support and collaborate with internal teams to drive continuous improvements. Your efforts will directly contribute to ensuring smooth order fulfillment, enhancing customer satisfaction, and optimizing supply chain efficiency.

What you will do

• Coordinate order processing and fulfillment, including communication with customers and internal teams on stock availability and reverse logistics approvals
• Provide backup support to designated Customer Service team members
• Respond to customer inquiries on orders, repairs, and product availability, logging feedback in Salesforce and coordinating with stakeholders to ensure timely resolution
• Coordinate with warehouse to maintain and update SEA’s packaging work instructions and pack-in matrix in the ERP system
• Process goods receipt for received items to facilitate vendor payments and generate proforma invoices for returning faulty equipment for servicing.

What you bring

Experience & Personal competencies