Customer Service Executive

Duties and Responsibilities includes :

• Able to commit on weekends and public holidays
• Maintain excellent guest services through standardized operations
• Support operations with staff movement - rostering, leave managment, etc
• Assist with schedule / reschedule of appointment for guests
• Managing guests expectations and attend to enquiries;
• Promote & sell products and encourage pre-booking of future appointments;
• Recommend various services to ease cross-service booking;
• Confirm appointments daily to ensure services slots are filled;
• Informing team members of daily schedules and / or any adjustments;
• Resolving guests feedback and complaints
• Supporting Service staff when required;
• Responsibility for accuracy in opening and closing of daily POS sales
• Support and manage Inventory and ensure processes (paperwork) is maintained
• Maintain complete tidiness and cleanliness of the salon
• Upkeep prime maintenance of hair equipment
• Assist with other duties within the Salon scope of work when required