customer service executive

Overview

Who you'll be working for

Bank

What requirements you'll need to be eligible

Minimum Diploma / Degree

What you'll be doing on the job

• Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
• Respond to customers’ queries and concerns with the aim of achieving first call resolution. (calculate loan interest for customers)
• Follow up promptly with customers to resolve issues.
• Provide customers’ feedback to respective business partners in order to improve customer experience.
• Introduce and educate customers on the self-service / automated banking channels.
• Perform after- call administration work.