Customer Service Officer (Logistics MNC)

Roles & Responsibilities

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Responsibilities :

• Act as the main contact for key clients, managing inquiries, issues, and special requests.
• Oversee end-to-end order tracking to ensure accurate and timely deliveries.
• Collaborate with warehouse, transport, and internal teams to resolve logistics challenges.
• Provide shipment updates and handle potential service disruptions.
• Mentor junior staff, support training, and improve SOPs.
• Prepare service performance reports and suggest process improvements.
• Ensure compliance with SLAs, policies, and industry standards.

Requirements :

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

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Microsoft Office

Microsoft Excel

3PL

Interpersonal Skills

Inventory

Data Entry

Compliance

Good Communication Skills

Freight

Communication Skills

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience