Infrastructure Service Delivery Manager _ Contract

Roles & Responsibilities

Service Delivery Manager – Infrastructure

Employer :

NTT DATA Singapore (12-month renewable contract) Deployment at a leading global bank in Singapore

Location : Central

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.nt

We are seeking an experienced Infrastructure Service Delivery Manager (SDM) to join our client’s technology team. The role requires a strong background in network technologies and IT infrastructure , with proven ability to deliver large-scale projects and ensure high service availability in a demanding banking environment.

The ideal candidate will be a hands-on leader with excellent stakeholder management, strong accountability, and flexibility to handle critical operations including weekend support.

Key Responsibilities

• Oversee end-to-end infrastructure service delivery , ensuring compliance with SLAs and internal governance standards.
• Manage network refresh initiatives, office relocations, and data center projects across APAC.
• Drive incident, change, and capacity management processes, ensuring smooth BAU operations.
• Coordinate with vendors, service providers, and internal teams to resolve escalations and deliver solutions.
• Demonstrate a high level of responsibility and accountability in project execution and service continuity.
• Prepare and present regular updates to stakeholders, including senior management.
• Identify opportunities for process improvement, automation, and service optimization .
• Lead governance meetings, track metrics, and ensure continuous compliance with bank and regulatory standards.

Requirements

Contract Terms

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.nt

Tell employers what skills you have

infrastructure monitoring

network services

IT Service Management

Sla

IT Infrastructure Operations

Network Administration

IT Infrastructure Management

Load Balancer

Process Improvements

Cloud Infrastructure

Vendor Management

Project Management

IT Change Management

Service Delivery Management

Data center management

ITIL

Stakeholder Management

VPN

Firewall Management

infrastructure Incident Management