Quality Executive - D22 Jurong, Jurong Island, Tuas, SG

Roles & Responsibilities

JOB RESPONSIBILITY

The Quality Executive is responsible for managing food safety, quality, and compliance activities for Singapore and Johor Bahru operations (Singapore Market). This role requires close collaboration with regional teams, co-packers, customers, and 3rd party warehouses to ensure product quality, regulatory compliance, and adherence to Coca-Colaʼs KORE standards. The role also involves supporting safety initiatives, regulatory licensing, and audits. The role requires occasional early morning starts, travels to Johor Bahru, Malaysia, and the ability to support translation of materials / documents between English and Chinese to facilitate collaboration across teams.

Consumer & Customer Complaint Management

• Lead preliminary investigations for product complaints in the Singapore market, including McDonaldʼs.
• Arrange return of affected samples to Enstek for further testing and investigation.
• Collaborate closely with Malaysia consumer complaint PIC, CIC, and commercial teams to ensure prompt resolution. Manage McDonaldʼs monthly product returns, meetings with their warehouse, and on-site support if needed. Prepare monthly product complaint reports, summaries, trend charts, for internal and external KPI updates

Product Crisis Management

Co-Packer Product Management Support (Drinking & Mineral Water, Malaysia)

3rd Party Warehouse Management

Total Product Management (TPM) & Fountain Program

Safety Initiatives

Singapore Food Agency (SFA) Compliance

Audits

Mock Recall / Traceability :

Support any Supply Chain activities in Singapore

Collaboration & Continuous Improvement :

EXPERTISE AND QUALIFICATION

Required functional skills :

Experience :

Tell employers what skills you have

Water Sampling

Water

Food Safety

Warehouse Management

Quality Improvement

Supply Chain

Traceability

Manufacturing Operations

Product Management

Compliance

ISO 9001

Trials

Audits