Senior Manager, Patient Experience

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert :

National Neuroscience Institute of Singapore

Job Category : Administration

Posting Date : 9 Aug 2025

Job Responsibilities

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Strong command of English language and a second language
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects

#J-18808-Ljbffr