Senior Executive / Assistant Manager, Bed Management Unit

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Family Group : Administration

Job Purpose

Operational Processes

Assist and support the Bed Management Unit (BMU) to plan, coordinate and provide efficient and clinically appropriate ward placement of all patients entering or transferring within the Woodlands Health Campus Hospital.

To work with relevant stakeholders on the management of bed capacity based on operational needs

Co-manage a group of Associate Executives

Cover the role of Associate Executives during manpower constraints

Data Analysis

Generate and submit data to MOH or stakeholders

Co-support the department in the application of analytical and statistical knowledge in deployment of tools to transform data into insights to facilitate decision making, leading to the achievement of Woodlands Health's long term vision in providing effective and efficient healthcare services to the population

Main Duties & Responsibilities

Specific

Assist in the development and improvement of workflows and processes in BMU

Assist in the improvement of algorithm for bed allocation based on hospital's clinical segmentation and patients' requirements

Assist in the bed assignment operations for patients admitted through ED, Clinics or for scheduled operations

Perform bed allocation duties and assign beds in accordance to the hospital guidelines

Coordinate patient movement with wards and other departments

Identify potential bed tight situation and activate bed tight measures

Manage the bed capacity for the campus and to highlight to reporting officers when needed

Laise with other hospitals for direct admission, when required

Handle bed enquiries and respond to or follow up on bed / transfer requests

Optimise manpower utilisation through effective rostering

Coordinate OJT programs for new staff by identifying training needs, plan and organise programs and schedules, continuously evaluate and monitor staff progress, initiate reviews / feedback session

Assist to develop training materials and provide training to frontline staff in the areas of bed allocation in accordance to guidelines

Work with stakeholders within the organisation, external healthcare institutions (within or outside NHG Cluster) and external entities to explore and identify opportunities to leverage on data to drive improvement workflow / project

Applied Data Analytics and Operations Research knowledge to transform data into insights to drive optimization and improvement of business strategies

Generate and valid data from EPIC and submit data to MOH or stakeholders

General

Provide secretariat support to divisional / departmental meeting, committees, taskforce and workgroup meetings as required

Provide support in other WH-related projects and tasks

Requirements

Degree in any discipline with 2 years working experience preferred, preferably in BMU, in an operations or service background

Experience in healthcare operations preferred

Possess ability to plan, organize, supervise and execute plans

Analytical and innovative thinker

Service-oriented with good interpersonal and communication skills

Good team player and ability to manage relationships (internal and external)

Ability to work independently and also in a team

Proficient in MS office (Excel, Powerpoint, Word)

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg / Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

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