Senior Duty Manager

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.

Marriott Hotels :

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars :

Garcha Group Benefits :

As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse / domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates

2-night yearly staycation in any of the Garcha Group hotels

20% off food & beverage at Garcha Group restaurants and bars

Essential Functions

Take every opportunity to amaze the guests.

Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.

Handle complaints.

Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.

Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees' absence.

Utilize interpersonal and communication skills to lead, influence and encourage others

Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.

Work in conjunction with accounting to maintain and minimize levels of accounts receivables.

Coordinate activities with other hotel departments.

Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.

Ensure the timely completion of performance appraisals.

Function in place of the Front Office Manager in his / her absence.

Be knowledgeable of policies regarding emergency procedures and security concerns.

Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills

Be an enthusiastic, helpful and positive member of the team.

Be professional, responsible and mature in conduct and behavior.

Be understanding of, encouraging to and friendly with all co-workers.

Be self-motivated and use time wisely.

Maintain open line of communication with each department.

Communicate pertinent information.

Respond positively to new ideas.

Openly accept critical / developmental feedback.

Report to work on time.

Give adequate notice if going to miss work.

Be available to work a flexible schedule to include weekends and holidays.

Maintain effective communication through the use of meetings, log books and bulletins.

Be available to help other departments in emergency situations.

Perform other assignments as directed by the General Manger.

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities :

Must be able to speak, read, write and understand English.

Requires good communication skills, both verbal and written.

Most tasks are performed in a team environment with the employee acting as a team leader.

Must possess basic computational ability.

Must possess basic computer skills.

Extensive knowledge of the hotel, its services and facilities.

#J-18808-Ljbffr