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Customer Service Manager
NVISUALLY ACADEMY PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG13 days ago
Job descriptionDiploma or Bachelor’s Degree in relevant fields Professional looking and well-groomed to the standards set Proficient in customer service and communication skills Ability to stay calm in any given situation Possess digital literacy 1-2 years of relevant customer service experience will be a plus Prior experience in the beauty line preferred
Roles & Responsibilities
Responsibilities :
- To maintain a professional, positive and empathetic attitude at all times
- Provide professional and excellent customer support, encouraging customers to come back
- To satisfactorily respond to customers’ demands and queries with excellence.
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements
Tell employers what skills you have
Customer Retention
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Loyalty
Customer Information
Administration
Communication Skills
Customer Satisfaction
Statistics
Customer Service
Customer Communication
Customer Services
Customer Service Experience
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Customer Service Manager • D09 Cairnhill, Orchard, River Valley, SG
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