Service Manager / Restaurant Manager - HOT PALETTE (ASIA PACIFIC) PTE. LTD.

Roles & Responsibilities

What You’ll Be Doing :

Customer Service :

Ensure prompt, friendly, and attentive service to all customers

Handle customer complaints and feedback professionally

Service Standards :

Maintain high service standards, adhering to company policies and procedures

Conduct regular service audits to ensure consistency

Team Management

Lead and motivate service staff to achieve excellent service delivery

Provide training and coaching to improve service skills

What We’re Looking For :

• Experience : 2-3 years of service management experience in F&B
• Education : O-level or equivalent
• Language Skills : Good communication skills in English
• Qualifications : Service excellence training or certification beneficial

Service Excellence :

Strong customer service skills

Ability to work under pressure

Leadership :

Team management and motivation

Effective communication

Why Join Us :

Tell employers what skills you have

Customer Service Skills

Coaching

Leadership

Restaurants

Service Management

Food Quality

Attentive

Good Communication Skills

Team Management

Audits

Customer Service

Scheduling

Service Excellence

Service Delivery