Client Services, Manager - D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang, SG

Roles & Responsibilities

We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers / patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role :

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients’ managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer’s enquiries efficiently and escalate problems / issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

Requirements and Competencies :

Interested candidates, please email us your full resume, stating current and expected salaries

Please be informed that only shortlisted candidates will be notified.

Tell employers what skills you have

CRM

Customer Retention

Managed Care

Referrals

Microsoft Office

TPA

Customer Experience

Healthcare

Team Development

Administration

Authorization

Team Player

Customer Service

Service Excellence

Service Delivery