Client Service Manager - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

Roles & Responsibilities

JOB SUMMARY

The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The job holder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He / she will also interact strongly with the Business Account Managers (BAMs) and FSS Relationship Managers to ensure consistent delivery of high levels of client service.

The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of FSS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he / she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.

Success factors will include adherence to agreed KPIs and obtaining high scores during periodic service reviews. Client satisfaction is a key factor in retaining existing FSS relationships and is a springboard to expanding existing FSS relationships from existing clients. Setting a strong working level relationship with clients and internal stakeholders is another key success factor.

RESPONSIBILITIES

Strategy

• Works closely across the bank to ensure best in class and quality services are being provided to clients.
• Ensures consistent levels of service are provided to clients
• Thorough understanding of clients and ability to deliver in challenging situations
• Anticipate and embrace change to retain and build a competitive edge

Business

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key Stakeholders

Other Responsibilities

Our Ideal Candidate

Role Specific Technical Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com / careers

Tell employers what skills you have

Charter

Assertive

Middle Office

Due Diligence

Assessing

Cost Management

Corporate Actions

Risk Management

Securities

Fund Administration

Strategy

Banking

Finance

Senior Stakeholder Management

Oral & Written Communication Skills