Roles & Responsibilities
Business Operations
- Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
- Responsible for the business performance, financial and budget planning of the business unit
- Involved in the set up and expansion plans for new concepts and brands
- Analyse business performance to optimise sales and profitability
- Work closely with functional support departments as to align with strategic business objectives.
- Facilitate innovation process within the business unit
Customer Service
Develop and implement service operations processesDrive service quality and customer satisfactionDrive customer loyalty for service excellencePeople Management
Oversee all staff related matters including such as hiring, training, performance management, and disciplinary mattersDevelop managers and high-potential employees through organizational talent capability reviewsLead, coach and motivate managers to develop organizational and governance strategies and achieve goalsFacilitate innovation and lead managers to manage changeTell employers what skills you have
Microsoft Office
Restaurants
Interpersonal Skills
Customer Loyalty
Workplace Safety
Recruiting
Restaurant Management
Pressure
Business Continuity Management
Customer Satisfaction
Customer Service
Service Excellence
Manage Change
Performance Management
People Management
Hospitality