Technical Support / Deployment Specialist

Roles & Responsibilities

Technical Support / Deployment Specialist

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

Our Deployment Specialists are responsible for the physical delivery and installation of hardware for our AI solutions. This role is based in Singapore and will require a valid Singapore driving license.

What You Will Be Doing

• Deliver, install, and connect our hardware to customer camera systems.
• Trouble and resolve any technical issues to ensure customer satisfaction.
• Provide comprehensive support for our web dashboard and mobile applications; including user account creation, site creation, and troubleshooting.
• Work collaboratively with internal teams for any customer escalations and to enhance the overall customer experience.
• Provide constructive product feedback and on-the-ground suggestions to our technology team.
• Contribute to the documentation of operational processes, blueprints, and best practices as the team evolves.

Our Ideal Requirements

Why Work At Ailytics?

Tell employers what skills you have

Troubleshooting

Dashboard

Customer Experience

Hardware

Transparency

Predictive Analytics

Computer Vision

Camera

IP

Driving License

Class 3 Driving License

Windows

Mobile Applications

Customer Satisfaction