Ops Support Analyst (Ref 26248)
JOBLINE RESOURCES PTE. LTD.Islandwide, SG4 days ago
Job descriptionBasic understanding of the Software Development Lifecycle (SDLC). General knowledge of 3-tier system architecture. Ability to quickly pick up functional knowledge. Strong communication skills with the ability to present and explain technical issues to external parties under guidance. A proactive attitude and willingness to work collaboratively across teams.
Roles & Responsibilities
Responsibilities
- Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
- Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client / users in a professional manner.
- Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.
Requirements
Licence no : 12C6060
Tell employers what skills you have
Troubleshooting
Technical customer support
SDLC
Information Technology
Application Support
Communication Skills
Articulate
System Architecture
Software Development
Incident Management
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Ops Support • Islandwide, SG
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