L1 Support Analyst

Description

Job Position Title- 24

• 7 Support Analyst Company :

RiDiK Pte Ltd Skills :

L1 Support, Incident Management, Change Management, Problem Management, Application Monitoring, 24

The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application performance and reliability. Key Responsibilities

Application Monitoring & Maintenance Monitor application performance and availability. Perform routine health checks, backups, and apply patches or upgrades. Ensure compliance with security and operational standards. Respond to and resolve application-related incidents promptly. Diagnose root causes and implement corrective actions. Escalate complex issues to development or infrastructure teams. User Support & Training Provide first-line support for application queries and issues. Assist users with functionality and best practices. Develop and maintain user guides and training materials. Work closely with developers to report bugs and suggest improvements. Participate in testing new releases and deployments. Coordinate with IT teams for integration and performance tuning. Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues. Documentation & Reporting Maintain accurate records of incidents, changes, and resolutions. Prepare regular reports on application performance and support metrics. Document processes and ensuring knowledge base is up to date. Others Support business continuity and disaster recovery activities to ensure production resilience. Ensure all application support activities comply with factory security, safety, and quality standards. Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency. Require on-call support during critical incidents. Required Skills & Qualifications

Bachelor's degree in computer science or above, Information Technology, or related field. Strong understanding of application architecture and databases. Experience with troubleshooting tools and ticketing systems. Software development experience in Rest API, Web backend, database SQL and No-SQL. DevOps CI / CD will be added advantage Excellent problem-solving and communication skills. Must be able to communicate effectively in English, both verbally and in writing, to collaborate with cross-functional teams and document technical work clearly. Professional Experience : three to five years of relevant work experience is required. Preferred Qualifications

Experience in ITIL processes (Incident, Problem, Change Management). Familiarity with cloud platforms (AWS, Azure) and monitoring tools. Knowledge of information security best practices and compliance standards. About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ : CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries Seniority level

Mid-Senior level Employment type

Contract Job function

Consulting, Analyst, and Project Management Industries

IT Services and IT Consulting, Business Consulting and Services, and Software Development #J-18808-Ljbffr Industry

Other Category

Finance Sub Category

Risk Management & Quantitative Analysis