Ops Support Analyst

Roles & Responsibilities

Job Description :

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client / users in a professional manner.
• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Requirements :

Tell employers what skills you have

Incident Support

Teamwork

proactive

SDLC

3-tier, architecture

Communication Skills

Handle client service

Functional support

System Architecture

collaborate with internal team

Software Development

Technical Support