Senior Application Support Analyst with weekend shifts

Roles & Responsibilities

Our Client has a Global IT department (GIT) that brings together all the IT departments in charge of developing and running the IT system and technological infrastructure.

Global IT has a worldwide presence in Europe and Africa, Asia-Pacific and Middle East, America with more than 3500 persons.

The position is within the Capital Market IT division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Sales , Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India, Singapore and Montreal. Current position is based out of Singapore and the successful candidate will be able to work in an international context with distributed engineering teams striving for highest quality architecture and design.

Context

This is a functional / technical support position for eSales, to help the Front Office Sales and Middle Office in their usage of the Bank’s Sales Workflow applications. The applications you will support relate to revenue-generating activities and sales-trading interactions of the Sales Desk.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the application build teams the needed application monitoring.
• Manage end-user requests on application-related topics that require investigations and follow up with various teams to trace the root cause.
• Supervise and monitor daily and monthly chains by working closely with project, infrastructure and production teams.
• Support daily batches to their completion, ensure problems are swiftly analyzed and resolved to minimize delays.
• Managing the application’s key performance indicators and issue weekly and monthly reporting with the aim of improving operational efficiencies.

Incidents and Requests management (business users and other IT teams)

Problem management and continuous improvement

Providing functional and technical help around the relevant systems to users worldwide by (not exhaustive)

Qualifications and Profile

This role requires a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. The candidate must have a strong appetite in capital markets functional business.

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

Other Requirements

Team members are required to participate in weekend / holiday coverage on a rotational basis.

Tell employers what skills you have

Front Office

elastiC

Derivatives

Splunk

XML

Predictive Analysis

Application Monitoring

Escalation Management

Scripting

shifts schedules

SQL

Capital Markets

Problem Management

Application Support

Pressure

ITIL

Fixed Income

Java

Customer Relations