Software Technical Support Engineer

Roles & Responsibilities

Job Requirement :

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users .
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge / skills required :

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364

Tell employers what skills you have

Service Orientation

ASPNet

Troubleshooting

Ability To Work Independently

Information Technology

Windows Server 2003

Network Troubleshooting

Attention to Detail

Networking

Vbnet

Customer Service

VPN

DNS

Technical Support