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boutique welcome host
RecruitFirstSingapore, Singapore30+ days ago
Job descriptionBoutique generic public phone-line : Answer boutique calls in a timely manner (within 5 rings) Screen and forward phone calls to the necessary personnel (within the boutique) Boutique generic public email account : Assign emails from existing client to SA who is their follower Equitably assign emails from new client to an SA, in accordance to the language needs of the client Reply to boutique's emails for appointment requests and call backs, this includes planning boutique team's planned appointments, and walk in rostering. Track how many emails are fielded to each SA a day. In person : Screen customers and monitor access to boutique Inform retail staff of customer's arrivals or cancellation of appointments To provide excellent customer service as the first point of contact to welcome customers Connecting customers with retail staff based on the appointments arranged Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material) To prioritize incoming visitor and phone traffic effectively and smoothly Ensure CRM data capture for all new clients' arrival Ensure that the boutique front area is in presentable condition
Overview
Who you'll be working for
Luxury retail
What requirements you'll need to be eligible
- Prior customer service job experience
- Preferably with experience working in high end luxury retail or hospitality industry
What you'll be doing on the job
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Welcome • Singapore, Singapore
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