Roles & Responsibilities
As a Senior Banquet Service Ambassador, you will be ensuring smooth and professional food and beverage service for all guests. You will play a vital role in creating memorable experiences at weddings, conferences, and other special events held at our hotel.
Key Responsibilities
- Set up banquet event spaces with necessary tableware, cutlery, crockery, linen, and service equipment before each shift.
- Replenish supplies, beverages, and linen throughout service as needed.
- Ensure table settings are accurate and aligned with event standards prior to guest arrival.
- Welcome and escort guests courteously to their designated seats.
- Take and serve food and beverage orders promptly and accurately.
- Clear soiled dishes and glassware during and after service, ensuring cleanliness and order.
- Present bills to guests, process payments, and handle any change or credit card returns in a professional manner.
- Assist in resetting the banquet room, including tables and chairs, after each event.
- Carry out any additional tasks or duties assigned by supervisors or managers.
- Perform cashiering duties as required.
Requirements :
Minimum 2 years of experience in a similar role within the hospitality industryProven track record of leading and motivating a team to deliver outstanding customer serviceExcellent communication and interpersonal skills, with the ability to liaise effectively with clients and team membersStrong problem-solving and decision-making abilities to handle challenging situations with easeThorough understanding of food and beverage service standards, as well as event planning and coordinationPassion for the hospitality industry and a commitment to delivering exceptional guest experiencesAble to work on rotating shifts, weekends and Public Holidays.Tell employers what skills you have
Entertainment
Leisure
Interpersonal Skills
Customer Relationships
Fitness
Career Development
Spa
Hospitality Management
Attentive
Banquets
Team Player
Disposition
Scheduling
Catering
Customer Services
Hospitality