Operations Manager for an F&B outlet

Duties – Mahmud's Tandoor

This role calls for a hands-on leader who brings energy, integrity, and a genuine passion for hospitality. You will take pride in leading and developing our team, fostering a culture of teamwork, respect, and excellence that reflects the spirit of Mahmud's Tandoor. Your focus will be on creating memorable dining experiences for every guest while keeping our team engaged, motivated, and aligned with our shared goals.

You will oversee the overall performance and day-to-day operations of the restaurant, problem-solving on the go, ensuring that quality, service, and efficiency remain at the heart of everything we do. This includes driving both short-term and long-term growth, maintaining high operational standards, and ensuring the restaurant meets its financial and strategic objectives.

As part of the leadership team, you will also represent Mahmud's Tandoor's values and reputation — whether engaging with partners, guests, or the wider community. You will play a key role in managing relationships with stakeholders, always balancing operational needs with the best interests of our brand and our people.

Responsibilities – Mahmud's Tandoor

• Daily Operations Management : Working closely with Kitchen Manager and supervisor to oversee all daily activities within the space, including opening and closing procedures, operational set up requirements for the sister brand "the Balcony". Create / improve systems and processes for an efficient workflow. Ensure SOPs are adhered to.
• Staff Management : Hiring, training, and supervising F&B staff, including scheduling via staffany, performance management, and providing feedback and coaching. Professional development, evaluating performance.
• Menu Development and Implementation : Collaborating with owners to create and implement appealing menus, considering cost, availability, and customer preferences.
• Inventory and Cost Control : Managing food and beverage inventory, minimising waste, and optimising costs while maintaining quality standards.
• Vendor Relationships : Working closely with Kitchen Manager to build and maintaining strong relationships with suppliers to ensure consistent quality and competitive pricing.
• Financial Management : Managing budgets, monitoring sales, and analysing financial data to ensure profitability.
• Business Development : Collaborate with owners to develop and execute business strategies aligned with company goals and market demands.
• Customer Service : Ensuring high levels of customer satisfaction by addressing complaints, resolving issues, and providing excellent service.
• Health and Safety Compliance : Work closely with Kitchen Manager to enforce health and safety regulations in all F&B outlets, including proper food handling and storage.
• Training and Development : Developing and implementing training programs for staff to enhance their skills and knowledge, ensuring service excellence.

Benefits of Joining Mahmud's Tandoor

Job Requirements