Delivery Head

Roles & Responsibilities

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are looking for the Delivery Head is accountable for the end-to-end delivery of programs and projects to meet clients needs, and responsible for client relationships across their span of control.

The Delivery Head will report into the Managing Director & Business Director and will be responsible for driving the delivery and migration of all Aleph projects. In this role, you will be responsible for driving and supporting Aleph teams to plan and execute the Build, Release and Test of all future features.

Key Responsibilities

• Leading a team to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line
• Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Responsible for financial management and reporting and optimizing processes
• They are also expected to contribute to the wider goals of IT Services
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the Digital Experience SDL and DFF Product Board
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization.
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

Essential Functions of the Job :

Analytical / Decision Making Responsibilities :

Prerequisites

Benefits

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Tell employers what skills you have

Coaching

Mentoring

CMMI

Leadership

Financial Management

Agile

Transparency

FOCAL

Geography

Service Desk

Accountability

Customer Satisfaction

ITIL

Professional Services

Service Delivery