Senior Engineer - DELTEQ PTE LTD

Roles & Responsibilities

Position Summary

We are seeking a highly skilled and dedicated Level 3 Technical Support Specialist to join our team. The ideal candidate will have extensive experience in troubleshooting and maintaining complex IT infrastructures. This position requires expertise in a wide range of technologies, including Ubuntu & KVM, Windows Server 2019, MS SQL Server, Kubernetes, Containers (Production & Staging), Openstack, CEPH Storage, Huawei Server, Huawei Switches, Huawei Firewall, Nvidia CUDA & CUDA Libraries, Kubeflow, DOCKER, mellanox switch, Nvidia spectrum switches, and Nvidia A100 Server. The candidate must be adept at quickly identifying and resolving technical issues to ensure optimal system performance and user satisfaction.

Responsibilities

• Provide Level 3 technical support and troubleshooting for platforms including Ubuntu & KVM, Windows Server 2019, and MS SQL Server.
• Manage and maintain Kubernetes clusters and container environments in both production and staging settings. This includes scaling, monitoring, and securing containerized applications to ensure high availability and performance.
• Oversee the deployment, configuration, and maintenance of Openstack environments and CEPH Storage solutions to support scalable and resilient cloud infrastructure.
• Maintain and troubleshoot Huawei Servers, Switches, and Firewalls, ensuring secure and efficient network operations. Implement best practices for network security and performance optimization.
• Implement and optimize Nvidia CUDA & CUDA Libraries, Kubeflow, and DOCKER environments for high-performance computing tasks. This involves developing and tuning machine learning models and applications for maximum efficiency.
• Configure and manage advanced networking equipment, including mellanox and Nvidia spectrum switches, as well as Nvidia A100 Servers. Ensure seamless integration and operation within the broader IT infrastructure.
• Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to identify and resolve complex technical issues. Provide mentorship and guidance to junior support staff.
• Conduct root cause analysis for recurring issues and implement long-term solutions. Document processes, procedures, and troubleshooting steps to enhance the knowledge base.
• Participate in on-call rotations to provide 24 / 7 support for critical systems. Ensure timely resolution of incidents and minimal downtime for business operations.
• Stay current with emerging technologies and industry trends. Continuously improve technical skills through training, certifications, and hands-on experience.

Qualifications

Certifications (Preferred)

Professional Affiliations

Tell employers what skills you have

Troubleshooting

Ability To Work Independently

Ubuntu

High Availability

Root Cause Analysis

Staging

Windows Server

SQL

CUDA

Networking

Performance Tuning

Orchestration

Virtualization

Linux

Technical Support