Desktop Support - Islandwide, SG

Roles & Responsibilities

Job Description & Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging / re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Tell employers what skills you have

Mac

Troubleshooting

Microsoft Office

Windows 10

Hardware

Laptops

Inventory

Active Directory

Windows 7

Computer Hardware

Microsoft Office 365

Windows

Microsoft Windows

Customer Satisfaction

ITIL

Technical Support