Assistant Customer Service Manager, Automotive

Assistant Customer Service Manager (Aftersales

Department)

About

the Role

We are looking for an

Assistant Customer Service Manager to

join our client's Aftersales team with a leading luxury automotive

brand. This position serves as a vital link between customers and

the business, ensuring service excellence, resolving concerns

effectively, and driving continuous improvement in the overall

customer experience.

Key

Responsibilities :

Oversee daily customer service operations and provide

guidance to the team.

Conduct and review

customer satisfaction surveys, analyzing feedback and driving

improvement initiatives.

Manage customer

complaints proactively, ensuring resolution with high satisfaction

while balancing compliance and cost considerations.

Collaborate with the Aftersales department to define

service goals (e.g., response times, delivery timelines,

participation rates).

Identify root causes of

customer satisfaction issues and recommend long-term

solutions.

Engage customers directly,

including face-to-face meetings, to resolve escalated

concerns.

Coordinate with multiple departments

to ensure consistent and seamless customer experience.

Support the Service Manager in implementing service

excellence programs.

Requirements :

Experience in customer service; automotive industry

background preferred.

Strong communication,

interpersonal, and problem-solving skills.

Proficient in data analysis and reporting

tools.

What's

Offered : Salary : Up to

$6,000 (commensurate with experience) + performance / variable

bonus

Working hours : Mon-Fri (8 : 30am -

6 : 00pm), alternate Sat (8 : 30am - 12 : 30pm).

18

days annual leave (up to 24 days with

tenure).

Apply

Now

Thank you for your interest! If your

profile is shortlisted, we'll be in touch to arrange the next

steps. Should this role not be the right fit, we truly appreciate

your application and will keep your details in our talent pool for

future opportunities.

WeCruit Pte Ltd | EA

License No. 20C0270

EA Personnel : Tan Soon Hock

(Steven) | Registration No. R1109889