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Customer Complaints Management - Bank (Up to $5000) #NKA - Islandwide, SG
RECRUIT EXPRESS PTE LTDIslandwide, SG1 day ago
Job descriptionEngage with customers through various channels (phone, face-to face, email) to gather information, understand concerns, and provide solutions. Maintain a professional and empathetic demeanour while handling difficult situations. Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders. Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency. Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions. Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints. Contribute to the development of policies and procedures aimed at improving the complaints handling process. Stay updated on industry best practices and regulatory changes to ensure compliance and enhance service delivery. Experience in Customer Complaints management preferably in FI
Roles & Responsibilities
Location : Raffles Place
Duration : 1 year contract
Working Hours : 9am to 6pm (Mondays to Fridays)
Salary : Up to $5000
Job Responsibilities :
Complaint Management :
- Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
- Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
Customer Engagement :
Analysis and Reporting :
Collaboration :
Continuous Improvement :
Job Requirements :
Jessie Hoe Huey Miin
CEI Reg. No. : R1103861
EA : 99C4599
Tell employers what skills you have
Interpersonal Skills
Customer Engagement
Credit Cards
Complaints and Enquiries
Compliance
Banking
Customer Satisfaction
Handling complaints
Customer Service
Service Delivery
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Customer Management • Islandwide, SG
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