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IT Helpdesk Support Analyst - TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.Islandwide, SG4 days ago
Job descriptionDegree or Diploma in IT or other relevant discipline Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude Good communication skills and ability to work well in a team
Roles & Responsibilities
Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.
Location : Central Singapore
Responsibilities :
- Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
- Manage service requests
- To ensure that the service standard in aligned to the SLA
- Work with internal teams to resolve cross-functional issues
- Provide training to users on adoption of new technologies and initiatives on a firmwide basis
- To perform other duties and responsibilities as assigned
Requirements :
Tell employers what skills you have
IT Service Management
Managed Services
Troubleshooting
Technical Assistance
Hardware
Ticketing
Ticketing Systems
Windows OS
Good Communication Skills
Service Desk
Operating Systems
Windows
ITIL
Customer Service
Incident Management
Technical Support
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It Support • Islandwide, SG
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