IT Business Analyst

Roles & Responsibilities

Key Responsibilities

• Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
• Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
• Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
• Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
• User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
• Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.

Qualifications

EA License : R1873481

Company EA License : 11C4879

Tell employers what skills you have

UAT

Microsoft Excel

User Stories

Business Analysis

Tenant

Agile

Information Technology

Test Cases

SQL

Banking

Presentation Skills

Business Process

Business Analyst

Business Requirements

Surveys