Service Delivery Manager - AUNTY PTE. LTD.

Roles & Responsibilities

About Aunty

Aunty is Singapore’s trusted childcare platform connecting families with reliable babysitters, nannies, and confinement nannies. From ad-hoc babysitting to regular nanny care, we help parents find trusted support for every stage of parenthood. As a fast-growing startup, we’re redefining childcare by making quality, professional care accessible and seamless.

About the Role

We’re looking for a driven Recruiter (Local Nanny Division) to help build and grow our local nanny network — the Aunty Concierge arm. This is not a typical recruitment role, you’ll be shaping a key business vertical from the ground up. You’ll oversee the full recruitment and matching process : sourcing and onboarding nannies, understanding family needs, and ensuring the perfect match between caregiver and client. This role blends recruitment, operations, and client success. Ideal for someone who enjoys people-centric work and problem-solving.

Key Responsibilities :

• Build and scale the regular nanny and babysitting arm by recruiting, screening, and onboarding quality nannies.
• Match families and nannies based on needs, schedules, and compatibility to ensure long-term satisfaction.
• Engage clients through consultative conversations to understand childcare requirements and position suitable solutions.
• Manage client relationships, follow up on enquiries, and support renewals or extensions.
• Contribute to process improvements. Helping refine recruitment, onboarding, and systems as we grow.

Who You Are

Tell employers what skills you have

Microsoft Excel

Change Management

Service Management

Interpersonal Skills

Recruiting

Adaptable

Project Management

Communication Skills

Customer Satisfaction

Human Resources

Business Development

Screening

Sourcing

Delivery Management

Incident Management

Service Delivery