Global IT Specialist

Roles & Responsibilities

Key Responsibilities :

• Manage the L1 & L2 Support for the day-to-day incidents / service requests and problems for both on-site and remote users (in-house).
• Manage the onboarding and offboarding process for business users and accounts.
• Manage Microsoft 365 accounts & licenses.
• Effectively prioritizing and resolving IT Support issues related to laptops & daily SaaS in a ticketing / incident management tool.
• Promotes information security awareness.
• Answers questions by applying knowledge of computer software, hardware, and procedures
• Ensure timely procurement, maintenance, and upgrades of IT assets.
• Occasionally work outside normal hours and rotate start times to help resolve urgent issues for business users in other regions.
• Assist in other IT related areas as needed.

Job Requirements :

Tell employers what skills you have

Information Security

MacOS

Confluence

Hardware

Ability To Work Independently

Ticketing

Laptops

Administration

Procurement

Requirements Analysis

Configuration Management

Atlassian JIRA

Security Awareness

Incident Management