OPERATION MANAGER - Islandwide, SG

Roles & Responsibilities

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Cultivate and maintain relationships with vendors and suppliers.
• Negotiate contracts for favorable pricing with suppliers and vendors.
• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.
• Implement quality assurance measures for products / services and monitor production KPIs.
• Enhance customer service quality and satisfaction.
• Analyze data to identify process improvement opportunities and cost savings.
• Manage supply chain processes, including inventory, production, sales, and sourcing.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• Monitor manufacturing processes to ensure high-quality products.
• Oversee staffing plans, recruitment, and training.
• Report on operational efficiency and quality standards.
• Foster innovation and productivity through effective communication.
• Stay updated on industry trends and best practices.
• Integrate new technologies and business processes as needed.
• Maintain service operations to ensure sustainability.
• Develop conflict-resolution programs and lead conflict-management practices.

Tell employers what skills you have

Coaching

Forecasting

Sustainability

Budgets

Microsoft Excel

Process Improvement

Quality Assurance

Inventory

Manufacturing Processes

Supply Chain

Business Travel

Compliance

Customer Service

Pricing

Sourcing