HEAD OF SERVICES - D28 Seletar, SG

Roles & Responsibilities

The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to both the Head of Spares & Material Operations and the Head of GMA & Repair Services based at ATR Headquarter.

The Head of Services is accountable of the spares support, the repair / standard exchange contracts administration, and the repair activity. The role leads multiple teams to secure customer satisfaction, contract performance, and continuous improvement across material supply and repair activities, while driving commercial effectiveness and strategic development in the Asia-Pacific region.

The jobholder will also have to maintain a strong relationship with major ATR OEMs local offices, and she / he will have to handle any escalation from ATR customers of the region.

KEY RESPONSIBILITIES

• Manage a team of 12-15 people; oversee their skills and career development.
• Negotiate commercial disputes and support warranty claim processes.
• Handle customers escalations to top management (related to material and maintenance contracts)
• Maintain a strong relationship with major ATR OEMs local offices
• Support the commercial team

Customer Material Support

Support customer support and service sales directors with material strategies and customer communication.

GMA & Repair Services

EXPERIENCE & QUALIFICATIONS

Tell employers what skills you have

Aviation

Analytical Skills

Target Driven

Risk Management

Strategy

Project Management

Team Leadership

Supply Chain Management

Customer Satisfaction

Strong presentation skills

Operational Risk

Stakeholder Management

Oral & Written Communication Skills