Operations Executive

SG EPAY is a leading Singapore-based FinTech company licensed

by the Monetary Authority of Singapore (MAS). We empower businesses

across the region with innovative digital payment and acquiring

solutions, combining technology with strong compliance and

exceptional customer service.

Role

Overview

We are looking for a

detail-oriented and proactive Operations

Executive to support our growing business

operations. This role is critical to ensuring the smooth execution

of daily processes, transaction accuracy, and cross-functional

coordination, while enhancing our reputation for operational

excellence.

Key

Responsibilities

Handle day-to-day operational and administrative tasks to

support payment processing and business activities.

Monitor and reconcile payment settlements, promptly

highlighting and resolving discrepancies.

Coordinate with internal teams (Finance, IT, Customer

Service) to ensure seamless operations.

Prepare, maintain, and update operational reports,

dashboards, and settlement documentation.

Support onboarding and training for new staff and

clients; keep process and compliance documentation up to

date.

Provide timely operational support to

merchants and end-users, including handling payment-related

queries.

Ensure accurate record-keeping in

compliance with company policies and regulatory

requirements.

Track, document, and resolve

operational incidents within agreed timelines.

Participate in process reviews, identifying opportunities

for improvement and control enhancements.

Assist with ad hoc operational and administrative

assignments as

required.

Requirements

Diploma or equivalent qualification preferred; fresh

graduates are welcome.

1-2 years' experience

in operations, payments, finance, or a related field is

advantageous but not mandatory.

Proficiency in Mandarin (written and

spoken) is required to liaise with Mandarin-speaking

clients and manage documentation.

Strong

attention to detail, organizational skills, and ability to manage

multiple priorities in a dynamic environment.

Proficient in Microsoft Office (especially Excel) and

comfortable with data analysis / tracking.

collaborative team player with strong communication and

problem-solving skills.

Ability to work

independently with minimal supervision.

Prior

exposure to payment systems, electronic payments, or FinTech

operations is a strong plus.

Flexibility to

occasionally work outside standard office hours if business needs

arise.

Personal

Attributes

Positive,

proactive, and responsible mindset.

Ability to

work with accuracy under pressure and high transaction

volumes.

Customer-focused, with strong

communication skills in both English and

Mandarin.