Call Centre Customer Service - Bank (Up to $4000) #NKA - Islandwide, SG

Roles & Responsibilities

Location : Raffles Place

Duration : 6 months

Working Hours : 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am, 9am, 10am, 1.30pm), 5 days per week

Salary : Up to $4000 + 1 month completion bonus

Job Responsibilities :

• Handle customer interactions via phone and / or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback / issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Job Requirements :

Jessie Hoe Huey Miin

CEI Reg. No. : R1103861

EA : 99C4599

Tell employers what skills you have

CRM

Customer Service Oriented

Microsoft Office

Group Policy

Administration

Channel

Logging

Compliance

Banking

Microsoft Word

Customer Service

Case Management

Call Center