Call Support Associate

Location : Singapore, Changi

North Rise

Working

Hours : 5 day work week (Monday to

Friday)

Benefits :

• Lunch provided

2-way shuttle bus

services available at Ang Mo Kio & Bedok MRT

stations

Leave benefits according to MOM

guidelines

Job

Summary : We are looking for a

Call Support Associate to join our

team. This role is the first point of contact for the company,

handling incoming calls and emails, and forwarding them to the

appropriate team member. Occasionally, the role may require

covering the front desk when the regular staff is on

leave.

Responsibilities :

Answer and manage incoming phone calls promptly and

courteously

Direct calls to the appropriate

personnel or take messages when necessary

Handle customer inquiries and complaints with

professionalism, escalating when required

Assign leads from both online and offline channels to

relevant team members

Monitor and manage the

company's general email inbox, ensuring timely forwarding to

appropriate staff

Process simple customer

orders accurately and efficiently

Perform

general administrative duties such as filing, data entry, and

document handling

Occasionally cover the front

desk, welcoming visitors and managing the reception

area

Requirements :

Proficient in basic computer applications (Microsoft

Word, Excel, and email)

Ability to work

independently

Prior experience in customer

service, receptionist, or front desk roles is an

advantage