This job offer is not available in your country.
Sales Manager (Beauty)
EXPRESSIONS PTE. LTD.D14 Geylang, Eunos, SG10 days ago
Job descriptionMindset & Motivation – Deliver regular mindset training to boost confidence, professionalism, and sales drive. Sales & Product Knowledge – Organise structured training covering sales techniques, objection handling, and in-depth product knowledge, ensuring integration with service protocols. Technical & Service Skills – Conduct and document hands-on training for all operational staff, including slimming, facial, hair removal, and equipment usage, to maintain consistent treatment quality. Process Standardisation – Standardise and enforce the company’s sales process and treatment protocols to ensure consistent customer experience across outlets. Performance Development – Maintain detailed records of all training sessions, track completion, and manage individual performance development plans (PDPs). Team Engagement – Lead monthly sales meetings to review targets, share updates, recognise achievements, and address team challenges. Training Oversight – Appoint and supervise the Senior Therapist / Trainer for competency checks and continuous skills development. Roster Management – Prepare and manage duty rosters to ensure adequate staffing coverage across all outlets at all times. Team Oversight – Supervise outlet managers, beauticians, therapists, and front desk staff to ensure smooth daily operations. Manpower Deployment – Coordinate staff allocation to meet customer demand and maintain operational efficiency. Issue Resolution – Address and resolve staff grievances promptly and professionally to maintain morale and engagement. Customer Records & Follow-Up – Audit all customer records / cards for accuracy; ensure timely follow-ups in line with service standards. CRM Accuracy – Enforce proper and consistent use of the CRM system to eliminate data gaps and track customer interactions effectively. Service Recovery – Handle and resolve customer complaints promptly, delivering excellent service recovery and maintaining high satisfaction levels. SOP & Service Standards – Enforce and monitor compliance with all service protocols and Standard Operating Procedures (SOPs) for treatments and front desk operations. Outlet Operations Oversight – Oversee daily outlet activities to ensure high service quality, efficient workflows, and consistent customer experience. Customer Flow Management – Supervise appointment scheduling, staff deployment, and customer flow to optimise operational efficiency. Inventory Control – Manage and monitor stock levels for treatment products, consumables, and equipment to ensure uninterrupted operations. POS Operations – Oversee the operation and troubleshooting of Point-of-Sale (POS) systems at all outlets, ensuring accurate transaction processing and timely daily sales reconciliation. Equipment & Facility Maintenance – Coordinate regular servicing, repairs, and upkeep of equipment, terminals, and outlet facilities to maintain optimal functionality. Health, Safety & Hygiene Compliance – Ensure all outlets consistently meet company and regulatory standards for health, safety, and hygiene. Performance Tracking – Keep accurate records of sales results, including conversion rates, average customer spending, repeat customer sales, and new vs. existing customers. Management Reporting – Prepare and submit a weekly sales report to management, highlighting key results, challenges, and plans for improvement. Campaign Support – Contribute to achieving marketing activity targets by supporting promotional initiatives and ensuring alignment between sales execution and campaign goals. KPI Review – Monitor and review campaign KPIs to assess effectiveness and recommend improvements. Promotional Assets – Manage the creation, collection, and upkeep of marketing materials such as photos, videos, and customer testimonials. Customer Insights – Provide feedback from customers and the sales floor to help refine service offerings, promotions, and marketing strategies. Ethical Sales Practices – Enforce strict adherence to ethical sales standards, with zero tolerance for unethical selling, under-table deals, or unauthorised free treatments. Service & Grooming Standards – Ensure team compliance with grooming, hygiene, and service protocols at all times. Confidentiality & Conduct – Uphold customer confidentiality and ensure all activities reflect professionalism and integrity. Ongoing Monitoring – Conduct regular audits to check compliance with company SOPs, policies, and values, and take corrective action as needed. Minimum 5 years of management experience in operations and sales, preferably in the retail, FMCG, beauty, hospitality, or service-related industry. Strong sales leadership background with a proven track record of consistently achieving and exceeding targets in a competitive, service-driven environment. Excellent leadership, coaching, and communication skills to inspire high team performance. Strong problem-solving abilities with a proactive approach to handling customer issues. Solid understanding of SOPs, service protocols, and health / hygiene standards, with the ability to standardize processes and enforce company policies effectively. Strong analytical skills for reporting, target tracking, and performance evaluation. Commitment to upholding the company’s values and service standards. Willingness to travel between outlets and work weekends or public holidays when required.
Roles & Responsibilities
About Expressions
Expressions is a leading provider of beauty and wellness services in Singapore, offering slimming, hair removal, and facial treatments. We are committed to delivering real results and excellent customer service in a supportive, dynamic workplace.
Job Description
The Sales Manager is responsible for driving sales growth, leading the sales team to achieve and exceed targets, and ensuring an exceptional customer experience across all touchpoints. This role oversees sales strategies, monitors performance, and implements initiatives to maximise revenue. The Sales Manager plays a pivotal role in motivating and developing the sales team, maintaining high engagement levels, and ensuring consistent delivery of sales excellence. We are also looking for someone who is adaptable and willing to take on additional responsibilities to support the company’s objectives.
1. Sales Performance & Targets
- Achieve Sales Goals – Meet and exceed company sales targets by driving both new customer conversion and existing customer retention.
- Target Setting – Establish monthly and quarterly sales targets for consultants, ensuring alignment with overall business objectives.
- Revenue Growth Activities – Lead upselling and cross-selling initiatives; actively support outlet sales on the floor during peak hours or manpower shortages.
- Performance Meetings – Conduct monthly sales meetings and weekly outlet meetings to review performance, set action plans, and ensure follow-through.
2. Sales Team Training & Development
3. Staff Scheduling & Supervision
4. Customer Management & Service Excellence
5. Inventory, Facility & POS Management
6. Administration & Reporting
7. Marketing Activities
8. Compliance & Professional Standards
Requirements
We welcome applications from all qualified candidates. Shortlisted candidates will be contacted for further discussions.
Tell employers what skills you have
Coaching
Leadership
Tolerance
Treatment
Team Development
Sales Management
Operations Management
Problem Solving
Service Recovery
Administration
Selling
Sales Process
Customer Conversion
Customer Management
Communication Skills
Customer Satisfaction
Team Leader
Beauty Industry
Create a job alert for this search
Manager Beauty • D14 Geylang, Eunos, SG
Related jobs%20PTE.%20LTD.)
About Us The ENTERTAINER is a leader in the Lifestyle industry, providing our members with exclusive access to 2-for-1 vouchers for dining, delivery, attractions, shopping, and travel across the GC...Show moreLast updated: 30+ days ago
LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific.Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the...Show moreLast updated: 30+ days ago
We are on an incredible journey, rapidly expanding across the APAC region - Singapore, Thailand, Malaysia, Hong Kong, Macau, China, India, South Korea! Our ambitious growth plans for 2025 and beyon...Show moreLast updated: 30+ days ago
- Promoted
OPERATIONS MANAGER (BEAUTY INDUSTRY)
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG Industry : Beauty & Wellness.We are seeking an experienced and driven Operations Manager in the beauty industry to oversee outlet performance and sales operations across our brand.Reporting to t...Show moreLast updated: 4 days ago
- Promoted
Beauty Manager - D01 Cecil, Marina, People’s Park, Raffles Place, SG
FREDDA INTERNATIONAL PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Exceptional written and verbal communication skills.People management experience and the ability to coach for performance.
The ability to understand a client’s needs and translate that into a compel...Show moreLast updated: 7 days ago
- Promoted
Sales Manager - D12 Balestier, Serangoon, Toa Payoh, SG
ORANGEKLOUD PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG Solution Selling for Mobile & Web Application.Identify and develop sales opportunities in Singapore market.Develop plans and sales strategies to increase branding and market share.Prepare sales...Show moreLast updated: 8 days ago
- Promoted
- New!
Area Sales Manager
Bystronic GroupJohor Bahru, Johor, Malaysia The Bystronic Group is a worldwide leader for cutting and bending systems.All over the world our customers appreciate the great effort of our 2,800 employees.
We develop our assortment continuously ...Show moreLast updated: 2 hours ago
- Promoted
BRANCH MANAGER (BEAUTY INDUSTRY) - D07 Golden Mile, Middle Road, SG
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG We are looking for an experienced and results-oriented Branch Manager to lead outlet operations in the beauty industry.Reporting to the Operations Manager / Group Manager, you will be responsible for...Show moreLast updated: 4 days ago
- Promoted
OPERATIONS MANAGER (BEAUTY INDUSTRY) - ADEPT MANPOWER (ASIA) PTE. LTD.
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG Industry : Beauty & Wellness.We are seeking an experienced and driven Operations Manager in the beauty industry to oversee outlet performance and sales operations across our brand.Reporting to t...Show moreLast updated: 4 days ago
- Promoted
Regional Business Development Manager (Nutraceuticals)
Monroe Consulting GroupKulai, Johor, Malaysia Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading manufacturer of high-end nutraceutical ingredients and health supplements to hire a Business Development...Show moreLast updated: 18 days ago
- Promoted
Beauty Manager
FREDDA INTERNATIONAL PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Exceptional written and verbal communication skills.People management experience and the ability to coach for performance.
The ability to understand a client’s needs and translate that into a compel...Show moreLast updated: 7 days ago
- Promoted
SALES MANAGER
THE TALENT PEOPLE PTE. LTD.D06 Beach Road, High Street, SG The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry ...Show moreLast updated: 6 days ago
- Promoted
Sales Manager (BESS, ROA)
Trina Solar LimitedIskandar Puteri, Malaysia Founded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider.On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the f...Show moreLast updated: 4 days ago
Sales Manager
ENTERTAINER FZ LLCSingapore, Singapore, SGQuick Apply
- Promoted
Store Manager
Marks and SpencerTebrau, Johor, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Deliver the sales plan to drive sales performance.
Implement layout plan which in line with brand, stor...Show moreLast updated: 1 day ago
- Promoted
BRANCH MANAGER (BEAUTY INDUSTRY) - ADEPT MANPOWER (ASIA) PTE. LTD.
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG We are looking for an experienced and results-oriented Branch Manager to lead outlet operations in the beauty industry.Reporting to the Operations Manager / Group Manager, you will be responsible for...Show moreLast updated: 4 days ago
- Promoted
OPERATIONS MANAGER (BEAUTY INDUSTRY) - D07 Golden Mile, Middle Road, SG
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG Industry : Beauty & Wellness.We are seeking an experienced and driven Operations Manager in the beauty industry to oversee outlet performance and sales operations across our brand.Reporting to t...Show moreLast updated: 4 days ago
Key Account Manager
LUXASIASingapore, Singapore, SGQuick Apply
- Promoted
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaKulai, Johor, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 1 day ago
- Promoted
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACKulai, Johor, Malaysia Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Show moreLast updated: 1 day ago
- Promoted
BRANCH MANAGER (BEAUTY INDUSTRY)
ADEPT MANPOWER (ASIA) PTE. LTD.D07 Golden Mile, Middle Road, SG We are looking for an experienced and results-oriented Branch Manager to lead outlet operations in the beauty industry.Reporting to the Operations Manager / Group Manager, you will be responsible for...Show moreLast updated: 4 days ago
- Promoted
Beauty Manager - FREDDA INTERNATIONAL PTE. LTD.
FREDDA INTERNATIONAL PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Exceptional written and verbal communication skills.People management experience and the ability to coach for performance.
The ability to understand a client’s needs and translate that into a compel...Show moreLast updated: 7 days ago
Retail Manager SEA
Charlotte TilburySingapore, Singapore, SGQuick Apply