Customer Service Manager (IT)

Job Summary :

Role : Customer Service Manager (IT)

Start : ASAP

Duration : 12 Months

Location : Singapore

We are looking for an experienced and technically adept Customer Service Manager (IT) to lead and manage our offshore Customer Service Operations (CSO) team. The ideal candidate will have hands-on experience in managing a team of around 20 members and be skilled in handling customer communications through WhatsApp, social media, and email. Strong technical proficiency in IT systems is essential to support and streamline daily customer service operations.

Requirements :

• Proven experience managing offshore customer service teams of ~20 members.
• Hands-on experience in handling customer enquiries via WhatsApp, social media, and email platforms
• Strong IT background with technical proficiency to troubleshoot tools, systems, or service platforms
• Ability to work in a fast-paced, customer-centric environment
• Experience with CRM tools and ticketing systems is a plus
• Bachelor's degree in IT, Business Administration, or related field preferred

Roles and Responsibilities :

Please send your application highlighting :

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Note : GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and / or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

GECO Asia Pte Ltd, License No. 07C4453]

2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]