Senior Operations Specialist

Get to know our Team :

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are

focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role :

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together.

Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia

offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right

foundation - using data, technology and trust to solve problems and serve customers.

This person will have the responsibility to provide daily operational support on day to day operational activities. He / she will also be involved in driving and implementing new / existing

process automation initiatives.

The day-to-day activities include :

Credit Operations

• Be the subject matter expert in Credit Operations.
• Support day to day operational activities within Credit Operations.
• Ensure processes are performed in adherence to our Risk and Control framework.

Regularly review and perform process gap analysis and recommend workflow / process improvement to mitigate risks where required.

agreements are met to support the business objectives

teams to drive process improvement, enhance customer journey, improve productivity, efficiency and effectiveness of the lending process.

are resolved promptly and satisfactorily.

The must haves :